We want you to be satisfied with our gems. If for ANY reason you are unhappy with our gems, you will receive a 100% refund. Shipping costs cannot be refunded.
The inspection period is seven days of receipt.
The product must be returned unchanged, undamaged and with complete packaging. The obligation for return or exchange does not apply when any of the tags have been removed or damaged. The same applies when the returned item(s) are determined to have been used, worn, washed or damaged.
Please repack the product using the original packing materials. If the original materials are not reusable, use professional packing materials with plenty of cushioning. You are responsible for any damage due to improper packaging during transit, please carefully repack items.
Note that you are responsible for return shipping costs.
In many countries properly declared shipments are subject to custom charges and tax. We have no control over extra charges occurring in your country.
Registered Mail takes longer but usually avoids additional fees.
The buyer is responsible for any tax, duties and custom in their country.
Returns because of such charges can't be accepted.
To arrange a return or exchange:
Please be so kind as to contact us by mail to firstname.lastname@example.org, for return instructions.
We will respond with the address to which you should ship your item. Please, do not send an item back without confirming the procedure with us.
MdMaya Gems is not responsible for items lost or damaged in transit.