Return Policy for Gemstones
We want you to be satisfied with our gems. If for ANY reason you are unhappy with our gems, you will receive a 100% refund.
The inspection period is seven days of receipt.
The product must be returned unchanged, undamaged and with complete packaging.
The customer is responsible for all shipping costs unless the return/exchange is due to a mistake on our end.
In many countries properly declared shipments are subject to custom charges and tax. We have no control over extra charges occurring in your country.
Registered Mail takes longer but usually avoids additional fees.
The buyer is responsible for any tax, duties and custom in their country. Returns because of such charges can't be accepted.
To arrange a return or exchange:
Please be so kind as to contact us by mail to firstname.lastname@example.org, for return instructions.
We will respond with the address to which you should ship your item. Please, do not send an item back without confirming the procedure with us.
MdMaya Gems is not responsible for items lost or damaged in transit.