As you all know, the world is experiencing a terrible pandemic. In my country, Spain, we are confined, trying not to spread further the virus. Despite the fact that online commerce is allowed, it does not seem me fair or ethical to expose workers in the postal and transport services to anything that is not vital and jewelry is not. So while the confinement lasts we will not make any shipments, if you want us to reserve a gem for you, or want to receive emails about gemology, inclusions, please let us know. In the meantime, dear friends, be very careful. My best wishes from Spain to everyone.
If you are interested in any gem, we can hold it with no commitment for two weeks.
Our Shipping Options:
EMS POSTAL EXPRES INTERNATIONAL (Andorra, Austria, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States)
Cost: $25 (registered airmail, insurance, export-taxes, packaging are included in our prices).
FEDEX cost $30.
Free Shipping (Fedex) on Orders of $700 or More for all our products.
REST OF THE WORLD
EMS POSTAL EXPRES INTERNATIONAL Cost: $60
FEDEX cost $75.
Free Shipping (Fedex) on Orders of $2000 or More for all our products.
Registered airmail, insurance, export-taxes, packaging are included in our prices.
We have a flat rate, you can order as many items as you like and pay just a single shipping fee.
Contact us if you have additional questions and need different services.
Shipping will need around 1 work week within Europe, 10 - 15 days to the USA and Japan, and maximum 30 days to another locations. This days not including any customs check. We do not have any influence on delays created by customs.
Registered airmail is absolutely reliable, it have a number tracking, and will need your signature.
Areas of Delivery:
Purchases made via this Website will be shipped worldwide.
Shipping and Handling:
When you place an order for a product, we need to know your contact information, shipping information, billing information, phone number and e-mail address (The telephone number is used only in case there is a problem with delivery requested and we can not get in touch with the customer by e-mail). This information is required so that we can authorize the payment, process and fulfill your order and send an order or shipping confirmation, as well as notify you of your order status. All orders are subject to credit approval.
Orders are processed Monday to Friday, with maximum 48 hours. Your gemstone will send as soon as your payment can be verified and all orders are subject to credit approval (to avoide frauds with stolen credit cards or card numbers).
We provide the following payment methods for completing your order:
For security reasons, first-time orders can only be shipped to the cardholder´s billing address or a corporate work address which we are able to independently verify. To avoid delays, please make sure that your billing address matches the address on your credit card statement, and that the cardholder´s name is written exactly as it appears on your credit card. In the unlikely event that we need to contact you during the authentication process, please ensure that your contact details are accurate.
All transactions are secure and encrypted.